| Lesson Cancellation
From time to time it will be necessary for you to cancel a lesson.
Due to the nature of our business and the schedules for both instructors
and horses, you should cancel your lessons as quickly as possible. In
order to avoid being charged in full, all cancellations must be made
at least 24 hours prior to the scheduled lesson time. For example,
a 10:00 A.M. lesson must be cancelled prior to 10:00 A.M. the
previous day.
At the time that a valid cancellation is made, the desk staff accepting the
cancellation will issue a "cancellation number". Please
note this for your records.
Cancellations must be called in to a person in the office. E-mail cancellations will not be accepted. Messages left on the answering machine after business hours will not be honored
for the purposes of cancellation.
In the event that 24-hour notice is not given, the client will be charged for
the full amount of the lesson.
Instructor Cancellation
If a particular instructor is unavailable on a given day,
the Essex Equestrian Center will make every effort to provide a qualified
substitute instructor. If one cannot be provided, the client will be
contacted and the lesson will be cancelled at no charge. If a
substitute instructor is found, the lesson will remain as scheduled.
This shall not constitute cause for cancellation and subsequent
credit to the client.
In the event an instructor will not be available for an extended period
of time, the client will be contacted and given the option to reschedule
with another instructor or canceling at no charge.
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